University of Pittsburgh Library System

The ULS Assessment and Quality Assurance Unit coordinates data collection, analysis, and dissemination in order to:

• provide evidence for setting strategic and operational priorities,
• work with departments to analyze their processes to optimize outputs and outcomes,
• report on Library performance,
• demonstrate value of ULS services to all its stakeholders, and
• collaborate nationally on the development of meaningful assessment measures and strategies.

Highlighted Projects

A student survey of undergraduate and graduate students conducted from October 13 to November 17, 2025. The survey instrument, Library Life Pulse Survey, was developed by Alterline, and was designed to collect systematic feedback on library services, spaces, resources, and overall student experience.

Summary Report (login required)
High-level overview of key findings and recommendations.

Detailed Report (login required)
Full results with filters and demographic breakdowns for deeper exploration.

Belonging Project
In Spring 2022, ULS collaborated with Pitt students to document and discuss spaces of belonging through photography. Insights from this project informed design ideas for more inclusive library spaces.

Who we are

Jennifer Ye Moon-Chung
Assessment Coordinator

Anne Koenig
Senior Assessment Specialist

The Unit's work is guided by the following principles:

• objectivity and impartiality,
• focus of assessment on value and impact of services to the University community, and their alignment with the ULS and University’s strategic priorities,
• use of available evidence to support the ongoing review of Library operations and to tell the Library's story,
• recommendations for Library process changes based on the robust analysis of available evidence, and
• continuous skills development to improve Unit’s performance.

Organizationally, the Assessment and Quality Assurance Unit is part of ULS Administrative Services. The Unit Coordinator reports to the Associate University Librarian for Collections and Organizational Effectiveness. The Unit collaborates broadly across all ULS departments, the University’s Institutional Research Office, the Office of the Provost, and Business Intelligence. The Unit’s staff are active members of ALA, ALCTS (CORE), AIR, NORDP and ISSI.

For more details see the 2025-2028 Plan for the ULS Assessment and Quality Assurance Unit

Need Help?

Contact ULS Assessment and Quality Assurance