EAL Gateway Service User Guides
The Chinese East Asian Gateway Service will deliver Chinese academic articles to individual researchers or non-profit institutions / organizations who cannot find the needed item for research or teaching in any U.S. libraries. However, currently, the Korean East Asian Gateway Service will deliver documents to Pitt faculty and students only.
Before you request this service, please read this user guide carefully. It will help you understand what you can get from this service and what is the restriction or limitation.
- Please fill the request form accurately.
- If you didn't receive a response in 7 business days, please send an inquiry about status of the request to Lotus Liu ( email@example.com ).
- We provide Chinese academic articles only, so please don't send in request for article in other Asian languages (for example. Japanese, Korean).
- Gateway should be the last resort for patrons to seek assistance in the United States. Please consult other resources in US before sending request to East Asian Gateway Services.
- For independent scholar, if the journal you request is available in US, please direct your request to your local public library interlibrary loan services.
Q. Who Can Request Materials?
A. Individual researchers or non-profit institutions / organizations for research and / or teaching purpose . This service focuses on Chinese academic publications not held by or available from libraries in the United States. We encourage researchers to first obtain such materials from research collections in your university/college library or public/special library. Gateway should be the last resort for patrons seeking assistance in the U.S.. Please exhaust other resources in U.S. before sending requests to East Asian Gateway Service.
This document delivery service operates strictly under the copyright laws of the United States and China.
Q. How Many Articles Can I Order?
A. To ensure that more researchers can benefit from this service, we ask each requester to limit his/her request to no more than 10 articles per week.
Q. How Soon Will I Receive the Article?
A. We will try to retrieve and deliver an article from China for you within 10 business days after we receive your request. We will also notify you within 10 business days if we cannot provide the article you requested.
Q. What Should I Do If I Do Not Receive a Response?
A. Please provide us with your valid email address. Otherwise you will not be able to receive a confirmation notice. Please provide us with accurate citation information. If you do not receive a response from us in 7 business days, please send an inquiry about the status of your request along with detailed citation information to firstname.lastname@example.org.
Q. Do You Provide Articles in Chinese Only?
A. Yes, we only provide Chinese academic articles, so please do not send in requests for articles in any other languages.
The East Asian Library provides the Korean Document Delivery Service (KDDS) for Pitt-affiliated patrons only. The KDDS at Pitt focuses on Korean academic publications not held by or available from libraries in the United States.
It operates strictly under the copyright laws of the United States and Korea. Any Pitt faculty/students who need full-text Korean academic journal article(s) for their research/teaching may request documents via email or fill in the Korean Request Form.
For any urgent reason, please send fax to 412-648-7683, or call the EAL 412-648-8185 directly.