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  • How to report a problem with your computer or other electronic resource


     
                                     For Problems With: Call:
    Daytime:

       Monday - Friday
    8:30 AM - 5:00 PM

    		 All Computer hardware, software, network and application problems

    412-648-7744
    ULS Information Systems HelpLine

    or e-mail

    uls-helpdesk@mail.pitt.edu

    Please DO NOT call or e-mail Information Systems staff directly 

    All calls will be assessed and directed to an appropriate area(s) for resolution.  Staff should expect a resolution or personal contact within 3 hours of reporting a problem.  If there has been no contact within this time, staff are requested to call the HelpLine for an update status of the call.  If the line is not answered, you will be asked to leave your name, number and a description of the problem.  There are some basic troubleshooting steps to take before placing a call.

    (See the Basic Troubleshooting Guide)

    Voyager application software functions.
    Any problem relating to Voyager procedures or 
    Voyager functions not performing as expected

    (See the Voyager Troubleshooting Procedures)

    		 Voyager Production Coordinators:

    (See the Voyager Production Coordinators list )
    Evenings/Weekends Voyager downtime/database unavailable

    Network outages

    Library networked information services, including networked CD-ROMs, public networked printing, etc.

    		 412-648-3330
    Hillman Reference Desk
    All computer hardware, software, network, and application problems isolated to individual PC's 412-648-7744
    ULS Information Systems HelpLine

    ( Leave AUDIX Message )

    or e-mail

    uls-helpdesk@mail.pitt.edu